Frequently Asked Questions

Simply sign up with your email, complete the quick onboarding process where you'll add your business name, logo, and WhatsApp number. Your store will be live in under 5 minutes!

Yes! Our free plan is completely free forever. You can create a store, add up to 50 products, and start receiving orders on WhatsApp without paying anything. We don't charge any commission on your sales.

Not at all! If you can use WhatsApp and upload photos, you can run your store. Our platform is designed to be as simple as possible. No coding, no design skills required.

Most users have their store live within 5 minutes. The onboarding process is streamlined to get you selling as quickly as possible.

On the free plan, you can add up to 50 products. If you need more, you can upgrade to Codetoli Ecommerce v1 which offers unlimited products.

Yes! You can upload images for each product. We recommend high-quality images to showcase your products better. Images are automatically optimized for fast loading.

Absolutely! You can customize your store's name, logo, description, and colors. The free plan offers basic customization, while the paid plan provides advanced customization options.

Category management is available in Codetoli Ecommerce v1 (paid plan). On the free plan, all products are displayed in a single list.

When customers want to buy a product, they click the 'Enquire on WhatsApp' button. This opens WhatsApp with a pre-filled message containing product details, making it easy for them to start a conversation with you.

You can use regular WhatsApp or WhatsApp Business. However, we recommend WhatsApp Business as it offers better features for managing customer conversations.

Currently, each store is linked to one WhatsApp number. If you need multiple stores with different numbers, you can create separate accounts.

We recommend responding to customer enquiries as quickly as possible to maximize sales. Your customers will contact you directly on WhatsApp, so make sure your phone is accessible.

We don't process payments. You arrange payment directly with your customers via WhatsApp. You can accept any method - UPI, bank transfer, cash on delivery, or any other method you prefer.

No! We don't charge any commission on your sales. Whatever you earn is 100% yours. This is one of our biggest advantages over other platforms.

Currently, we focus on WhatsApp-based ordering without payment gateway integration. This keeps things simple and allows you to accept any payment method directly.

The free plan includes: store creation, up to 50 products, WhatsApp enquiry integration, basic customization, SEO-ready storefront, and a free subdomain. It's free forever with no hidden fees.

The paid plan (₹199/month or ₹1999/year) includes: unlimited products, advanced admin panel, cart and wishlist features, category management, advanced customization, priority support, and custom domain support.

Yes! You can start with the free plan and upgrade to Codetoli Ecommerce v1 anytime when you need more features. Your existing store and products will be preserved.

Yes, we offer a 7-day refund policy for the paid plan if you're not satisfied. Contact our support team within 7 days of purchase for a full refund.

Absolutely! All stores are fully responsive and optimized for mobile devices. Most of your customers will likely browse on their phones, and we ensure a great experience.

Yes! Your store comes with built-in SEO optimization including meta tags, structured data, fast loading times, and mobile-friendliness. This helps you get discovered on Google.

Custom domain support is available in Codetoli Ecommerce v1 (paid plan). On the free plan, you get a subdomain like yourstore.codetoli.com.

We use enterprise-grade security measures including encryption, secure servers, and regular security audits. Your data and your customers' information is safe with us.